The world is more unpredictable than ever, presenting business leaders with many economic, geopolitical, societal and ecological challenges. Some see these Never Normal evolutions as a threat, but this Executive Masterclass with Peter Hinssen and CX and company culture expert Steven Van Belleghem has been designed to help you see possibilities, from two sides:
How can you turn these challenges into innovative business strategies?
How can you design a culture that actively puts customers and their needs at the core of your company?
Innovation strategy and tech expert Peter Hinssen will help you uncover how your company can embrace this era of constant change and turn it into a competitive advantage, by:
Every company wants to be customer centric, yet few seem to succeed. Customer Experience expert Steven Van Belleghem will help you build an “Offer you can’t refuse” for your customers by redesigning your culture in an active way, by: